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TWiki Success Story of Cmed

The technology arm of Cmed Ltd started using TWiki to record discussions at the beginning of 2003. This quickly evolved into the place to record our (formalised) http://www.extremeprogramming.org stories, although for over a year we maintained physical story cards alongside TWiki pages.

Halfway through 2003 Cmed adopted TWiki as its company intranet. Although there was a little initial reluctance from people unfamiliar with an open environment, using TWiki in this way has been a complete sucesss.

Most recently Cmed has used TWiki to place all of its Standard Operating Procedures and Working Practices (SOPs and WPs) online. Judicious use of %INCLUDE directives, restricted write access, and compulsary login (no guest account), has enabled us to separate authorship from publication and keep logs of readership.

Cmed works in the pharmaceutical industry; we run clinical trials and develop new technology. This is a heavily regulated environment, which means we undergo client audits. In every case, auditors have been extremely impressed by our use of TWiki.

Use of TWiki at Cmed has:

  • significantly reduced reliance upon unmaintained rambling file shares;
  • introduced and enforced document versioning to the whole company (not just the technologists);
  • improved communication and increased the quantity (and through peer review, the quality) of documentation;
  • removed the use of paper for formal SOPs and WPs without compromising the necessary controls demanded by a regulated industry;
  • created a more collaborative and friendly environment, e.g. through the organisation of social events.

About a third of the company use Linux on the Desktop (with the rest using Windows). Successful adoption of a platform-neutral documentation system knocks down another hurdle on the track to company-wide adoption of Linux.

-- TimothyCorbettClark - 02 Sep 2004

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Topic revision: r6 - 2010-07-04 - PeterThoeny
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