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SID-02064: Malformed UTF-8 character (fatal)

Status: Asked Asked TWiki version: 6.0.1 Perl version: 5.10.1.250
Category: CategoryEditing Server OS: AIX 7100-03-03-1415 Last update: 2 years ago

We get the error mentioned in the title if we edit a page and save it without any changes.

-- Andreas Paulat - 2015-05-20

Discussion and Answer

This is the Content of the page:

%META:TOPICINFO{author="RobertZwetsloot" date="1429797396" format="1.1" version="1.12"}% %META:TOPICPARENT{name="TMSFinancials"}%

Company and Company Financials

Version 1.4 final 11-02-2011

%TOC%

Introduction

This white paper is not only about entering Company- and Company Financials data in HOYER Vista. It also describes, how to enter the appropriate menu-options and what else can be done to gain proper business relations-data in the system. Therefore, the information entered here is called “Relations” in HOYER Vista. The Relations-data is needed throughout the whole system of HOYER Vista – this to create Quotes and Purchase Agreements as well as Orders, Shipments and Actions and, finally, to do a consistent, straight forward and clear financial invoicing to the customer/supplier/subcontractor. This document shall help the trainer to spread his knowledge and enable the user, to quickly find answers to the questions he may have about the topic.

General rules

Some rules have been defined how company and company financials names shall be created. These rules are valid for all HOYER Vista users.
The company selection code consists of the name and the place-name of the company, first four positions of Name and first four positions of place. Haribo Bonn %BR% → HARIBONN
In case of multiple names the name is written contiguously without strikes or spaces AKZO-Nobel Chemicals Rotterdam %BR% → AKZOROTT
Surnames or letters are no part of the search code and all characters are registered in capitals. A.D. Pfeifer & Langen %BR% → PFEIxxxx
Company and or city names containing less then 4 characters are completed with character X A.H Hamburg %BR% → AHXXHAMB
All address data is registered in capitals A.H Hamburg %BR% → AHXXHAMB
Words in place names like Port (Port sur Saone) and Sas (Sas van Gent) are part of the address code. Euroserum Port sur Saone %BR% → EUROPORT %BR% Cerestar Sas van Gent %BR% CERESASG
Some additions to the company- and city names are not taken into account.  
Dots, comma’s and signs like & are not used C.C.B.B. Rotterdam %BR% → CCBBROTT %BR% C.C.& B Hamburg %BR% CCBXHAMB
All country indications/words in company names like Deutsche, Hollandse aswell as Royal and Koninklijke should be avoided DEUTSCHE HEFEWERKE GMBH IN HAMBURG %BR% → HEFEHAMB %BR% Royal Vopak Rotterdam %BR% VOPAROTT
Activities of the company mentioned in the name are not used Hammelmann Spedition Neuss %BR% HAMMNEUS
In case %BLACK%a company has more then 1 registrations within 1 city the last character will be marked as a number%ENDCOLOR% %BR% %BLACK%Hammelmann Spedition in Neuss --> HAMMNEUS%ENDCOLOR% %BR% %BLACK%Hammelmann Trucking in Neuss --> HAMMNEU1%ENDCOLOR%
In case more then 1 %BLACK%company, of which the first 4 characters are the same are located in the same city, the fourth character will be marked as a number%ENDCOLOR% %BR% %BLACK%Hammelmann Spedition in Neuss --> HAMMNEUS%ENDCOLOR% %BR% %BLACK%Hammer GmbH in Neuss --> HAM1NEUS%ENDCOLOR%

Menu entry

<img alt="image002.jpg" src="%ATTACHURL%/image002.jpg" />

Overall Structure

<img alt="image003.jpg" src="%ATTACHURL%/image003.jpg" />

Company (1st Step)

The company is the highest level within a well-entered company-address. It is not legal entity-related and can be used by every legal entity.

<img alt="image004.jpg" src="%ATTACHURL%/image004.jpg" />

<img alt="Company_page1.jpg" src="%ATTACHURL%/Company_page1.jpg" />

<img alt="Company_page2.jpg" src="%ATTACHURL%/Company_page2.jpg" />

Field Name Meaning Influences on…
Hrs Free Loading The free hours of loading agreed with the company. Quotation
Hrs Free Unloading The free hours of unloading agreed with the company. Quotation
Total free hours The sum of “Hrs Free Loading” and “Hrs Free Unloading”. Quotation
Min. Hours Charged The minimum demurrage hours charged to a customer when a shipment falls into a demurrage status. Demurrage tool
Demurr. % of Customer The percentage of the customer demurrage amount a subcontractor is paid when a shipment falls into a demurrage status. Demurrage tool
Demurrage per Hour The amount per hours which is charged to the customer when a shipment falls into a demurrage status. Demurrage tool
Currency Standard currency used in the demurrage tool. Demurrage tool
Business structure parent This is a parameter which is not used yet but will be in the future. Then for statistical purposes. Statistics
Product Mix Description follows with S&C documentation Sales & Commercial
Image Description follows with S&C documentation Sales & Commercial
Strategic Focus Description follows with S&C documentation Sales & Commercial
Vista Enabled YN This parameter is used for DMS. Determines, whether a company is only used by the DMS application in order to book administrative invoices through to the bookkeeping or whether the invoices to be booked may also be related to costs from HOYER Vista shipments. DMS
Bank Number Int %BR% Bank Number %BR% Bank Name Banking Details of the relation – used by the DMS application. DMS
Payment terms on proposal YN    
Incl. Toll Costs YN    

<img alt="Company_page3.jpg" src="%ATTACHURL%/Company_page3.jpg" />

Further description of page 3 will follow in the future.

Company Financials (2nd Step)

The Company Financials give more information about the financial side of a business relationship to a company. These relationships are legal entity dependant, therefore every legal entity, that has a relationship with a company, must add their own Company Financials to the created Company.

<img alt="image007.jpg" src="%ATTACHURL%/image007.jpg" />

<img alt="image008.jpg" src="%ATTACHURL%/image008.jpg" />

Field Name Meaning Influences on…
P.O.Box fields When something is entered here, the P.O.Box details are printed on the papers to the customer instead of the address.  
Language code Defaults to the value in “Company” but can be changed. It determines the language which is used to print papers to be send to the customer. Quotation
Currency code Is the default currency used in the Company Financials and can be overwritten in the invoicing and quotation application. Quotation, Invoicing
Remark Space for internal remarks regarding the Company Financials entry No further influence.
Invoice remark Can hold the relations standard references which will be printed on the outgoing invoice. Invoicing – Invoice Print

<img alt="Company_Financials_page2.jpg" src="%ATTACHURL%/Company_Financials_page2.jpg" />

Field Name Meaning Influences on…
HS Number Shows the creditor/debtor-number the relation has in the “old world” applications and databases. No further influence.
Vat country code This determines the Vat-percentages that will be used in the invoicing. Invoicing
Vat number It’s mandatory and shows the EU-VAT-number, when the country from column “Vat country code” belongs to the EU. %BR% The Vat-number is printed on the outgoing invoice. Invoicing
Tax number In contrast to the field “Vat number”, which is the EU-Vat-number from the relation, this field shows the local tax-number of the relation in its own country. No further influence.

<img alt="Company_Financials_page3.jpg" src="%ATTACHURL%/Company_Financials_page3.jpg" />

CF Billing Method

<img alt="image011.jpg" src="%ATTACHURL%/image011.jpg" />

Description of the page 1 of the Billing method table:

<img alt="Company_Financials_bm_page1.jpg" src="%ATTACHURL%/Company_Financials_bm_page1.jpg" />

<img alt="Company_Financials_bm_page1a.jpg" src="%ATTACHURL%/Company_Financials_bm_page1a.jpg" />

Description of the page 2 of the Billing method table:

<img alt="Company_Financials_bm_page2.jpg" src="%ATTACHURL%/Company_Financials_bm_page2.jpg" />

Description of the page 3 of the Billing method table:

<img alt="Company_Financials_bm_page3.jpg" src="%ATTACHURL%/Company_Financials_bm_page3.jpg" />

Field Name Meaning Influences on…
Financial code The prefilled key from the parent Company Financials record where the Billing Method belongs to.  
Legal Entity The prefilled key from the parent Company Financials record where the Billing Method belongs to.  
Role You can define here for which role the BM is valid. Possible values are: CUSTOMER / HOYER / SUPPLIER / SUBCONTR and CHARTER. A company financial / Billing Method can only have one of the roles SUPPLIER or SUBCONTRACTOR for the same market, module and plan modality type. A company financial / Billing Method can only have one of the roles CUSTOMER or HOYER for the same market, module and plan modality type.  
Own Legal Entity <p>In case of the role HOYER, then the Own Legal Entity fields pops up. This is the Legal Entity where the financials code origins from. Examples:%BR%- HOYEHAMB HDE%BR%- HOYEROUE HFR%BR%- HOYEBOTL HNL%BR%- HOYEWIEN HAU%BR%.......</p>  
Document type This parameter allows you to define the way the relation is build on. Possible values are: INVOICE / CREDITNOTE or INVITATION. The “normal” value for customers is INVOICE, but in cases that the customer relation is based on proposal sent by the customer it is INVITATION and in case the customer sends us a credit note the value is CREDITNOTE. The same is valid for the subcontractor, but then from the view how Hoyer sends the Gutschrift. For the subcontractor the parameter Selfb.Sales Y/N and the document type are combined. In case the type is INVITATION a incoming invoice is created as ITI, when the type is CREDITNOTE then a subcontractor credit note is created. Invoicing
EDI Outgoing Invoice YN This is a parameter which is default on N, but in case the customer receives EDI invoc=ices it should be set to Y. Invoicing
Modality Possible values in TMS are ROAD or INTERMODAL. Based on this value and the value from the Order Allocation in the shipment the correct Billing Method is taken. So this allows you to make a difference between Road and Intermodal Costing and Invoicing. Invoicing
EDI Order Notification YN This parameter is set when the customer receives all kind of EDI messages back, about the progress of their order.  
Automated upto %BLACK%This gives you the possibility to influence the status of the generated outgoing invoice header. Values possible are: NEW / VALID or PRINT.%ENDCOLOR% %BLACK%NEW / VALID and PRINT will generate the outgoing invoice headers during the general invoice generation process, but set the invoice header with a status NEW (still to be checked by the user), VALID (with the next invoice printing process to be printed) or PRINTED (after generation the invoice is printed as well).%ENDCOLOR% Invoicing
E-Invoicing YN This is a new way to invoice the customer. The invoicing is not done directly to the customer via EDI, but a company in between deals with the details of the invoice and creates an invoice to the customer on specification layout of HOYER. After that the invoice as a copy PDF is sent back to HOYER and stored in DMS. Invoicing
Invoice Code Defines which invoice layout and collection of shipments are standard used. For more information see the document HOYER Vista Invoice_Settings_v1.0 Invoice Settings %BR% Invoice generation process
Market Code All Billing Methods for the TMS part of Vista are Market depending. This allows the markets to set up there own detials for a specific Company Financials.  
Automatic invoice YN Allows you to set the value to Y when for the customer the invoice generation can be done automatically or in case of N invoice generation must be done especially for this customer only. Invoice generation process
Automatic closure YN This parameter determines, whether shipments from this relation shall automatically be closed, when a defined status is reached. Cost and revenues in these shipments will be set from status NEW to TOBOOK (costs) or TOINV (revenues) and will therefore be available for the invoicing. %BR% This parameter is a default value but can be changed on quote and order/shipment level. Batch process shipment closure. %BR% Invoicing
CMR check YN Value = Y: Shipments for the customer cannot be closed and made available for the invoicing, as long as the parameter „CMR Present” in the shipment on page 3 is on N. %BR% Value = N: Above described shipment parameter is not checked. Shipment closure
Selfbilling YN <p>* If the self billing parameter of the customers company financials is set to “N”, the outgoing invoices are created right away with status set above. </p><p>* If the self billing parameter of the company financials is set to “Y”, we expect an Invitation to Invoice (ITI) from the customer. In this case, the invoices are generated with status “NEW” undependently of the value in the document type field.</p> Invoice generation process
Selfbsales YN <p>* %BLACK%If the “Selfbilling Sales ”-parameter in the related Company Financials has been set to “Y” and the creditor is a subcontractor (COMPANY TYPE NE SUPPLIER), credit notes are generated as Subcontractor Gutschrift with the status “NEW”. %BR%* %BLACK%If the “Selfbilling Sales” parameter has been set to “Y” and the creditor is a supplier (Company type = SUPPLIER), the incoming invoice is generated as Invitation to Invoice (= ITI) with the status NEW. %ENDCOLOR%%ENDCOLOR%</p><p>Also depending on the Document Type field above.</p> Invoice generation process
Customer Reference YN The “normal” customer reference is always printed on the invoice, this parameter allows you to print for this customer and billing method the load and unload references on the invoice. Additional to that it is also checked during closure of the shipment, if the parameter is set to "Y" that the CMR flag in the shipmnet header is Y. Outgoing invoice print
Planned load date/time YN On the invoice the planned start load date is always printed. If you want to have the planned load start date / time, including the end planned load date/time printed for the customer this parameter needs to be set on Y. Outgoing invoice print
Planned unload date/time YN If you want to have the planned unload start date / time, including the end planned unload date/time printed for the customer this parameter needs to be set on Y. Outgoing invoice print
Actual load date/time YN If you want to have the actual load start date / time, including the end actual load date/time printed for the customer this parameter need to be set on Y. If both Planned and actual load date/time are on Y then the system will print the actual as default. Outgoing invoice print
Actual unload date/time YN If you want to have the actual unload start date / time, including the end actual unload date/time printed for the customer this parameter need to be set on Y. If both Planned and actual unload date/time are on Y then the system will print the actual as default. Outgoing invoice print
Actual loaded weight YN Per default this parameter is on Y. If you set the parameter to N, the weight is not printed on the invoice. Outgoing invoice print
Actual unloaded weight YN If you set the parameter to Y, the unloaded weight is also printed on the invoice. Outgoing invoice print
Freight calculation base Freight: Tells the program based on which weight the freight shall be calculated. Possible values are: LOAD / UNLOAD or REQ(uested) C & R calculation
Weight rounding The selected value in here determines how to round the freight-weight when calculating the price for the offer to the customer. Possible values are: NEXT100 / REAL / MINIMUM or COMMERCIAL. C & R calculation
Ausfuhrbescheinung YN In some cases you need to print additional text on the invoice for the Certificate of Export. In case you set the parameter to Y an additional field will be opened where you can choose a standard text which should appear on the invoice. Outgoing invoice print
Rounding Method The way the demurrage hours/minutes are rounded in the demurrage calculation. Possible values are: Regular / Up or Down. Demurrage tool
Charge From <p>The values from which number of hours the demurrage charging starts:</p><p>If demurrage hours are 1:53 and the value in here is 1,0 then 53 minutes are taken into account.</p><p>Taking the rounding principles into account in order to calculate the demurrage charges.</p> Demurrage tool
Round by (minutes) To which minute the rounding has to be effected. Demurrage tool
Additional to the above we inform you about some business rules which apply for the Billing Method. The business rules are defined to prohibit incorrect processing of the all kinds of billing methods as child under 1 company financials.

Business rules that apply to the Billing Method
  1. A company financial can only have one of the roles CUSTOMER or HOYER for the same market, module and plan modality type.
  2. A company financial can only have one of the roles SUPPLIER or SUBCONTRACTOR for the same market, module and plan modality type.
  3. The document type will serve as an attribute of the billing method, in other words, although the document type is part of the unique key to identify a unique billing method, in case of costs it will not serve this purpose.
  4. Within the billing method the plan modality type can only have the value ROAD or INTERMODAL in case of the module TMS. In case of the module DEPOT the values HANDLING and STORAGE are allowed, in all other cases “*” can be valid.

Validation of the correct billing method in the application
  1. Quotation Routing / Revenues and any Surcharges:
    1. Based on the Company Financials and therefore Legal Entity chosen:
      1. Role: HOYER or CUSTOMER and the module TMS
      2. Market: from the quotation request the Market code is taken
      3. Plan Modality Type: from the quotation routing the plan modality type of the order allocation is taken.
      4. Document type: when the quotation routing is set to PREFROUT, the billing method will be determined. If more than one instance in the billing method for that particular Company Financials is available, you will get a pop-up to choose the correct billing method.
  2. Costs:
    1. The field SUPPLIER from the shipment action is taken and therefore immediately the Legal Entity from the purchase line selected.
    2. The Role is found as follows:
      1. When the Charter_no field is filled the role will be CHARTER
      2. In case the plan Modality is TRUCK and the action_type is CLEANING then the role SUPPLIER will be taken.
      3. In all other cases the following sequence will be followed:
        1. SUBCONTRACTOR / HOER
        2. SUPPLIER
    3. Module: TMS
    4. Market: the Market_code of the first product is taken
    5. Plan Modality type: the modality type of the Order_Allocation of the quotation routing
    6. Document_Type: defined in the Billing Method, but for SUPPLIER always INVOICE.

CF_INV_GRP_CODE (optional – Invoice Grouping Code)

<img alt="image015.jpg" src="%ATTACHURL%/image015.jpg" />

<img alt="image016.jpg" src="%ATTACHURL%/image016.jpg" />

Invoice Footer Text (optional)

<img alt="image017.jpg" src="%ATTACHURL%/image017.jpg" />

<img alt="image018.jpg" src="%ATTACHURL%/image018.jpg" />

<img alt="image019.jpg" src="%ATTACHURL%/image019.jpg" />

Address Reference

<img alt="image020.jpg" src="%ATTACHURL%/image020.jpg" /> <img alt="image021.gif" src="%ATTACHURL%/image021.gif" />

Company Type

<img alt="image022.jpg" src="%ATTACHURL%/image022.jpg" />

<img alt="image023.jpg" src="%ATTACHURL%/image023.jpg" />

Contact

<img alt="image024.gif" src="%ATTACHURL%/image024.gif" />

<img alt="image025.jpg" src="%ATTACHURL%/image025.jpg" /> <img alt="image026.jpg" src="%ATTACHURL%/image026.jpg" />

Keywords: TMS Financials

%META:FILEATTACHMENT{name="Company_structure.jpg" attachment="Company_structure.jpg" attr="" comment="" date="1297413129" path="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_structure.jpg" size="27312" stream="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_structure.jpg" tmpFilename="C:\temp\CGItemp26842" user="LeenDubbelt" version="1"}% %META:FILEATTACHMENT{name="Company_page1.jpg" attachment="Company_page1.jpg" attr="" comment="" date="1297413768" path="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_page1.jpg" size="80305" stream="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_page1.jpg" tmpFilename="C:\temp\CGItemp26991" user="LeenDubbelt" version="1"}% %META:FILEATTACHMENT{name="Company_page2.jpg" attachment="Company_page2.jpg" attr="" comment="" date="1297414276" path="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_page2.jpg" size="75646" stream="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_page2.jpg" tmpFilename="C:\temp\CGItemp26827" user="LeenDubbelt" version="1"}% %META:FILEATTACHMENT{name="Company_page3.jpg" attachment="Company_page3.jpg" attr="" comment="" date="1297415255" path="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_page3.jpg" size="62449" stream="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_page3.jpg" tmpFilename="C:\temp\CGItemp26881" user="LeenDubbelt" version="1"}% %META:FILEATTACHMENT{name="Company_Financials_page2.jpg" attachment="Company_Financials_page2.jpg" attr="" comment="" date="1297416968" path="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_Financials_page2.jpg" size="77606" stream="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_Financials_page2.jpg" tmpFilename="C:\temp\CGItemp26796" user="LeenDubbelt" version="1"}% %META:FILEATTACHMENT{name="Company_Financials_page3.jpg" attachment="Company_Financials_page3.jpg" attr="" comment="" date="1297417154" path="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_Financials_page3.jpg" size="61127" stream="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_Financials_page3.jpg" tmpFilename="C:\temp\CGItemp26976" user="LeenDubbelt" version="1"}% %META:FILEATTACHMENT{name="Company_Financials_bm_page1.jpg" attachment="Company_Financials_bm_page1.jpg" attr="" comment="" date="1297427069" path="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_Financials_bm_page1.jpg" size="109799" stream="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_Financials_bm_page1.jpg" tmpFilename="C:\temp\CGItemp26974" user="LeenDubbelt" version="1"}% %META:FILEATTACHMENT{name="Company_Financials_bm_page1a.jpg" attachment="Company_Financials_bm_page1a.jpg" attr="" comment="" date="1297427084" path="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_Financials_bm_page1a.jpg" size="68199" stream="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_Financials_bm_page1a.jpg" tmpFilename="C:\temp\CGItemp27034" user="LeenDubbelt" version="1"}% %META:FILEATTACHMENT{name="Company_Financials_bm_page2.jpg" attachment="Company_Financials_bm_page2.jpg" attr="" comment="" date="1297427097" path="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_Financials_bm_page2.jpg" size="53848" stream="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_Financials_bm_page2.jpg" tmpFilename="C:\temp\CGItemp26940" user="LeenDubbelt" version="1"}% %META:FILEATTACHMENT{name="Company_Financials_bm_page3.jpg" attachment="Company_Financials_bm_page3.jpg" attr="" comment="" date="1297427109" path="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_Financials_bm_page3.jpg" size="42650" stream="C:\Documents and Settings\Leen Dubbelt\My Documents\My Pictures\Company_Financials_bm_page3.jpg" tmpFilename="C:\temp\CGItemp26788" user="LeenDubbelt" version="1"}% %META:FILEATTACHMENT{name="BillingMethodeRole.jpg" attachment="BillingMethodeRole.jpg" attr="" comment="" date="1429797395" path="C:\Users\robert zwetsloot.HOYER\Desktop\BillingMethodeRole.jpg" size="25293" user="RobertZwetsloot" version="1"}% %META:TOPICMOVED{by="RobertZwetsloot" date="1238588285" from="VistaDoc.VistaFinancialsCompanyAndCompanyFinancials" to="VistaDoc.CompanyAndCompanyFinancials"}%

-- Andreas Paulat - 2015-05-20

Not sure what character set you have enabled in your TWiki. In any case, if the issue is juts on one page you can do a binary approach to pinpoint the offending character: Copy the topic, then delete the bottom half, restore if needed & top half, then half the text again, etc.

-- Peter Thoeny - 2015-05-20

Where can I check the character set in TWiki and how can I change it?

-- Andreas Paulat - 2015-11-03

It's done in configure. To start, read InstallationWithI18N, the guide to installing and troubleshooting TWiki with internationalization in mind.

You can't simply change the character set with existing TWiki content, you would need to use command line tools to convert existing text to a format of another character set.

-- Peter Thoeny - 2015-11-03

      Change status to:
ALERT! If you answer a question - or someone answered one of your questions - please remember to edit the page and set the status to answered. The status selector is below the edit box.
SupportForm
Status Asked
Title Malformed UTF-8 character (fatal)
SupportCategory CategoryEditing
TWiki version 6.0.1
Server OS AIX 7100-03-03-1415
Web server Apache 2.4.10-1
Perl version 5.10.1.250
Browser & version IE 11
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Topic revision: r4 - 2015-11-03 - PeterThoeny
 
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