OutOfTheBox Experience

Definition

From http://www.usabilityfirst.com/glossary/term_410.txl

OOBE; the interactions and first impressions a user has with technology when first opening the box it comes in and installing it, as opposed to the point-of-sale experience or the interaction experience of an expert user.

The out-of-box experience affects one of the potentially most difficult and stressful interactions a user will have with the product, when the least is known about the product's capabilities and interaction style. It can also be one of the most likely points at which a user will call customer support, so that improvements in this experience may result in significant cost savings in customer support and reduction in customer complaints.

Development Guideline

At the TWikiCommunitySummitRome2007 we decided to add a good "out of the box" experience as a development guideline for the updated TWikiMission.

-- Contributors: CarloSchulz - 22 Aug 2007

Discussion

This is a goood 'OutOfTheBox' item. (:

-- SitiNadia - 12 Nov 2007