Question

Hello,

I was assigned the task of implementing a TWiki Web into the company I work for. I was curious to see if anyone had any numbers or man hours saved from using TWiki. I need to have quantification documentation for my manager and anything would really help out.

Thanks,

Dan

daniel.demeyere@temaPLEASENOSPAM.toyota.com

Environment

-- DanDeMeyere - 25 Sep 2007

Answer

If you answer a question - or someone answered one of your questions - please remember to edit the page and set the status to answered. The status selector is below the edit box.

It is very hard to put a ROI on TWiki since there are many intangible benefits of using a StructuredWiki. In fact I have not seen any real ROI study on deploying wikis at the workplace.

There is however anecdotal evidence that wikis, and specially structured wikis have a very positive effect on productivity, transparency and accountability. Read some TWikiSuccessStories, such as Lost Boys, Michelin China, WindRiver, Yahoo to see how TWiki helps the organization. See also ConvincingYourBoss.

-- PeterThoeny - 26 Sep 2007

There has been qualitative research on the introduction and use of wikis in the workplace. See Corporate Wiki Users: Results of a Survey - Ann Majchrzak, Christian Wagner, Dave Yates - This research yields several implications for the corporate wiki community and managers pursuing wikis in the workplace. First, clearly identifying benefits towards improved organizational processes, collaboration, and knowledge reuse will encourage user contributions. This insight expands our understanding of open contribution that is based on research in open source software development, since corporate wikis add the additional elements of organizational context and collaborative authorship. Second, seeking out both impact-oriented individuals and utilitarian-oriented individuals will help to ensure that each wiki site has both synthesizers and adders. Third, tying wiki use to more novel, rather than routine tasks, will lead to greater benefits. Finally, ensuring that wiki users recognize that added knowledge must be credible, and that synthesizing is as important as adding, will increase the probability that benefits will be achieved.

-- ArthurClemens - 26 Sep 2007

Thank you very much to the both of you!

-- DanDeMeyere - 23 Oct 2007

Closing question, is answered.

-- PeterThoeny - 03 Dec 2007