SID-00394: Internal Server Error on WYSIWYG editor

Status:	Answered	TWiki version:	4.3.1	Perl version:	5.008009
Category:	WysiwygPlugin	Server OS:	Solaris 10, x86	Last update:	16 years ago

When trying to edit a page using the WYSIWYG editor I receive the error "There was a problem retrieving the page: Internal Server Error" in the editor window.

I can edit within the window, and save using the Quiet Save button, but not the Save button.

In the error logs for Apache I see -"Premature end of script headers: rest" as the only error.

I'm using CGI as the script handler. And so far in my testing everything else on the installation is working fine: raw edits, restores, new page creation, etc. The FAILEDPLUGINS tag also shows no errors for any installed plugin.

-- ElizabethYoung - 2009-07-01

Discussion and Answer

I had this problem on Debian Etch. When trying to save page from WYSIWYG I was getting an error about missing HTML::Parser module.

Installing libhtml-parser-perl should help.

See also: CannotEditPages

-- JuriHudolejev - 2009-07-02

I can do a "perl -e 'use HTML::Parser' " without error, so I doubt I am missing that module, or any associated libraries.

The apache logs show only the error message I posted, there is nothing in TWiki's warn, error or debug logs. Debug is set to be on (1).

-- ElizabethYoung - 2009-07-02

The "Premature end of script headers" is usually related to issues with permissions or shebang. See related support questions: PrematureEndOfScriptHeadersError, CgiSessionNotFound, RunawayViewProcesses. Please report back how you fixed it.

-- PeterThoeny - 2009-07-02

Reinstalled this morning. As suggested, this time I double-checked the shebang for the 'rest' script. WYSIWYG editor now loads the page properly.

The shebang has to be re-written when I installed because it references a perl installation I am not using.

Thanks

-- ElizabethYoung - 2009-07-02

Glad it worked out!

-- PeterThoeny - 2009-07-02

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