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Case Study: Morgan Stanley has Globally Replicated Intranet TWiki With 30,000 Users, 500,000 Pages

2011-10-03 - 20:56:58 by JitendraKavathekar in Deployment
At Twiki we are fortunate to have a large and active base of users. Due to the long term success of the TWiki open source project, we estimate about 50,000+ teams use the collaboration platform world wide, across Fortune 500, Governments, Universities, and SMB. One of the perks of selling enterprise software is the opportunity to meet a range of great customers using our technology in interesting ways. This blog is a shortened version of a Twiki Inc blog.

Recently a VP of IT at Morgan Stanley submitted a technical article on their deployment of TWiki. You can read the TWiki Success Story of Morgan Stanley, but here are some highlights:

three-way-replication-300.png Scale

The sheer scale of the deployment at Morgan Stanley is staggering in enterprise scale terms:

  • 30,000 employees use the platform
  • 4+ Million page views per month (does not include crawlers)
  • 500,000 web pages managed in the system
  • 350GB of content
  • Managed across 3 Data Centers with HA (high availability)

High Availability

twiki-ha.png HA requires some special mention here. Morgan Stanley has use cases that are considered critical for internal execution. As such, the Twiki service needs to be reliably up. We were excited to see how reliable Twiki is within the company. The VP's quote says it all:

"Our TWiki has a very good track record of availability. It kept working as usual when one data center was lost. When another data center outage happened, TWiki stopped working because the network attached storage was lost despite the high availability design. But TWiki recovered faster than the other content management platforms.

There are internal users who don't want to put their content on other content management platforms than TWiki because other platforms don't provide high enough availability."

Use Cases - "Mission Critical"

Morgan Stanley uses the platform for sharing and collaboration of content, both documents and web content. Here are their specific uses:

  • Technical Operations Manuals - Document storage for the IT teams to manage day to day operations of their software assets.
  • Software Product Documents - A place for their internal teams to store documents during the development of their internal software.
  • Team Workspaces - Webs for their teams to share/collaborate project content such as project status, meeting minutes, and progress reports.

A key comment from Morgan Stanley is the critical nature of the platform and its value within the organization:

"TWiki not being a trading system or settlement system, TWiki's failure doesn't make the firm lose money directly. But some of mission critical systems depend on TWiki for their operation. In day-to-day operation and switching to new releases, operation manuals' availability is crucial. A very good track-record of availability and global content replication make TWiki appealing."

Competitive Value

TWiki has enjoyed over a decade of providing content collaboration solutions to our user base with millions of users using the open source community edition. But the competitive advantages of Twiki sometimes need repeating. A customer testimonial is the most effective way to community this. Here is what Morgan Stanley views as competitive advantages of Twiki against other content management systems:

  • Flexibility - The company was able to tailor the platform to their scale, reliability, and usage needs easily
  • Cost Effective - In addition to the obvious license cost (non)issue, Twiki needs a small set of resources for hardware and IT personnel to manage the platform compared to other systems at the company

These two characterizations are hallmark strengths of the Twiki platform.

Keep sending us feedback, we love hearing from you!

Comments

Thank you HideyoImazu for posting this success story!

-- Peter Thoeny - 2011-10-03

Twiki Workspaces - Twiki for the rest of us

In the case of Morgan Stanley, the company has had continually invested in the TWiki platform over the last 7 years. But most companies don't have the resource or time for continual improvement of their content collaboration platform, yet they use Twiki for fairly common use cases.

This is why, Twiki Inc, has introduced Twiki Workspaces.

We've taken the "startup" cost out of the equation. With Twiki Workspaces you get many of the benefits that Morgan Stanley enjoys immediately or "out of the box". No programmer needed create a workspace for your teams, or track meeting minutes, or create a discussion forum. Simple project tracking is ready and the document sharing features have been simplified.

Try Twiki Workspaces in either of two ways: OnDemand as a monthly subscription model, or OnSite with our VMWare based Virtual Appliance, sold as a perpetual license. Various product options are available.

-- Jitendra Kavathekar - 2011-10-03

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Topic revision: r5 - 2013-11-20 - PeterThoeny
 

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