Question

Hi,

On our support web we'd like to be able to automatically subscribe (so that they receive e-mails notifying them of changes) users to issues that they've submitted. Is this possible? Myself and my two colleagues haven't found a way of doing it if it is and there's no reference made to it that I can see in the support section of your website.

All help much appreciated.

Regards,

- Alex

Environment

-- AlexWright - 23 May 2008

Answer

If you answer a question - or someone answered one of your questions - please remember to edit the page and set the status to answered. The status selector is below the edit box.

If the users submit their issues using a form in that form you can put the topicparent to be a topic named with the WIKIUSERNAME and then to subscribe all users to receive notifications of the children of that topic. So include in the form

<input type="hidden" name="topicparent" value="%WIKIUSERNAME%" />

When user SomeBody reports something that will made that topic to have Main.SomeBody as a parent. Then in WebNotify include

   * Main.SomeBody: + Main.SomeBody (1)

So Mr. SomeBody will receive notifications about the reports he makes and all future changes.

The problem is that you have to create the topics in the Web Main or create a topic named after each user in the Web you want to stores the issues reported. Notifications of changes in children topics seem to work only on the same web. In any case structure will suffer a little…

If there is a way to overcome that I will be glad to use it because I am in the same problem.

-- EnriqueCadalso - 28 May 2008

SvenDowideit has proposed an enhancement to make this easier; if WebNotify could include a SEARCH, it would be possible to dynamically populate the WebNotify list. Watch http://develop.twiki.org/~twiki4/cgi-bin/view/Bugs/Item5663

-- CrawfordCurrie - 29 May 2008

Also, a plugin could be written to leverage the SubscribePlugin capabilities to automatically subscribe users named in a specific field in a form.

-- RafaelAlvarez - 29 Jul 2008