Support Forum Maintenance

This is the maintenance page of the Support Forum application. It is a dynamic TWiki application with forms and queries. Only administrators should change the application logic of this support forum.

• SupportForum - support forum homepage
  • AskSupportQuestion - create new support question page
  • SupportForm - form definition
  • WebTopicEditTemplate - template for new support pages (the SupportForm is attached to this page)
  • SupportHeader - header of loan pages
  • SupportCommentTemplate - custom CommentPlugin template for loans

• SupportCategory - list of categories and extensions in support web
  • SupportCategoryBody - page text of category pages
  • SupportCategoryTemplate - template for category pages

• SupportStatus - listing questions of different statii
  • AskedQuestions - place to ask new questions
  • AssignedQuestions - under investigation items
  • AnsweredQuestions - answered questions
  • AnsweredByCategory - answered questions by category
  • AskedAndAssignedQuestions - list of all asked & assigned questions
  • ClosedUnanswered - not fully answered, or no longer relevant
  • MyRecentQuestions - my recent questions and answers

• Miscellaneous support pages:
  • SupportFAQs - selected questions that are asked frequently

• WebPreferences - has these support forum specific settings:
  • WEBFORMS - listing SupportForm
  • STATUS_REMINDER - red text in WebTopicEditTemplate
  • SUPPORT_SEARCH_TABLE_FORMAT - table format of support forum queries
  • SUPPORT_SEARCH_HEADER = header of support forum queries
  • SUPPORT_SEARCH_FORMAT = search hit format of support forum queries

-- TWiki:Main/PeterThoeny - 29 Dec 2008