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TWiki Success Story of DHL Packstation

PACKSTATION is a project of DHL in Germany. We were the first worldwide to develop automatic delivery machines for parcels, the so called PACKSTATIONs. These machines allow our customers to send and collect their parcels, even if they are not at home; independent of the opening times of their post office.

Collecting your parcels is very easy. When ordering your goods, you just have to add your customer ID and then replace your street by the name Packstation and its number. After the arrival of your parcel you will be notified by email or SMS. Then you collect your parcel with your customer card and your PIN number. PACKSTATION has won the World Mail Awards in 2004 , the German Useware Award in 2006 and is certified according to ISO 9001.

The expansion of the machines throughout the regions in Germany is a complex process - there are now some 800 machines throughout Germany. All in all we have got five teams in several regions of Germany who are responsible for identification, acquisition, building applications and then deploying the machines. They work together with dozens of contact partners, service providers and public authorities. Communication and coordination between our headquarters and the regional teams are very complex and laborious. We have to consider dozens of documentations and process chains and ensure a safe archiving of contracts.


TWiki is an excellent possibility to give our colleagues ONE integrative platform for their work. Spreading information is much quicker and easier with this system. New employees can find older information or regulations now in a very easy way. Time spent searching for information is minimized.

Installation on a Windows server that was 'strangely' configured due to its historical growth was a bit of a challenge but could eventually be managed.

Customizing, creating new webs and administration of users and groups are very simple and can even be done by a layman. In our project, even an apprentice was able to take over operational administration.

Meanwhile, after a pilot phase of TWiki in the expansion team, it is now being used in the whole project. TWiki works absolutely stable and reliable: Now, after 2 years of usage we had no crashes or data losses at all.

-- OliverBiegel - 06 Nov 2006

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Topic revision: r7 - 2010-07-04 - PeterThoeny
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